Thank you for shopping at Pixkala (pixkala.com). We take pride in the quality of our original artwork, prints, and lifestyle apparel. If you are not entirely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 7 days from the date you receive your order. To be eligible for a return:
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The item must be unused, unwashed, and in the same condition that you received it.
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The item must be in its original packaging (including protective art sleeves, boxes, and tags).
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You must provide a valid receipt or proof of purchase (Order ID).
Non-Returnable & Non-Refundable Items
Certain types of items cannot be returned or refunded:
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Original & Custom Artwork: Made-to-order, custom-commissioned paintings or personalized art prints.
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Digital Downloads: Instant digital files and downloadable media.
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On-Sale / Clearance Items: Final sale items purchased during special discount promotions.
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Items Damaged Post-Delivery: Any item not in its original condition due to customer mishandling or improper storage.
Damaged or Defective Items
We take great care in packaging fragile artwork and apparel. If your item arrives damaged or defective:
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Contact us within 48 hours of delivery.
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Provide clear photos or a short video showing the damage, along with photos of the outer packaging and your Order ID.
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Upon verification, we will offer a free replacement or a full refund.
How to Initiate a Return
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Contact Us: Reach out via WhatsApp/Viber at +977-9818452368 / +977-9861200343 or email info@pixkala.com with your Order ID and reason for return.
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Approval: Once our team approves your request, package the item securely in its original box/tube.
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Shipping the Return: Send or drop off the item at our gallery space:
Pixkala Studio & Gallery
Tamang Gumba, Boudha 06, Kathmandu, Nepal
Phone: +977-9818452368
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Refunds & Store Credit
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Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved Refunds: Refunds will be processed back to your original payment method (eSewa, Khalti, Bank Transfer, etc.) within 3 to 7 business days.
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Store Credit Option: Alternatively, you can choose to receive store credit to pick another artwork or product immediately.
Order Cancellations
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Orders can be canceled free of charge before they are processed or shipped.
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Custom-printed items, framed artwork, or personalized orders cannot be canceled once production has begun.
Contact Us
If you have any questions regarding our Return and Refund Policy, feel free to contact us:
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Email: info@pixkala.com
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WhatsApp / Viber: +977-9818452368
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Address: Tamang Gumba, Boudha 06, Kathmandu, Nepal