FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shopping

  1. Standard Ground Shipping
  2. Express / Expedited Delivery
  3. Local Pickup / Visit Us
  4. International Shipping

Yes, we ship internationally to selective countries worldwide.

  1. Standard Local Delivery: 3 to 7 business days after order processing.
  2. Express / Expedited Delivery: 1 to 3 business days.

  3. International Shipping: 7 to 14 business days (depending on destination and customs clearance).

  1. Express Package: 1–3 business days
  2. Standard Package: 3–7 business days
  3. International Package: 7–14 business days

Payment

  1. Digital Wallets (eSewa, Khalti, and IME Pay)
  2. Mobile Banking & QR
  3. Direct Bank Transfer
  4. Cash on Delivery (COD)
  1. Viber / WhatsApp Notification
  2. Email Confirmation
  3. Direct Inquiry

We currently only support the payment options displayed on our checkout page. If you are facing issues paying with these methods, please contact us on WhatsApp at +977-9818452368 or email info@pixkala.com, and we will help you complete your order using one of our available options.

Orders & Returns

  1. Browse & Select Products on Pixkala.com
  2. Review Your Cart
  3. Proceed to Checkout 
  4. Choose Payment Method & Place Order

 

  1. Message on WhatsApp / Viber (Fastest)
  2. Direct Call to our support team
  3. Email request to info@pixkala.com with your Order ID

No, you do not need an account to place an order on pixkala.com. You can complete your purchase as a guest.

  1. Check Eligibility
  2. Contact Customer Support
  3. Package & Send the Item
  4. Inspection & Resolution

 

 
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